A dining area diaper-change at a Chipotle is generating headlines and polarizing supporters on both sides of this somewhat messy issue.
A man and his family were eating at an unidentified Chipotle restaurant where his wife took the couple's 16-month old daughter to the restroom for a diaper change, reports The Consumerist. Discovering that the bathroom had no changing table, the mom decided to change her child's diaper on top of one of the restaurant's tables. After being admonished by employees, the child's father began an angry letter-writing campaign to Chipotle HQ, forwarding a copy to The Consumerist, and setting off a firestorm of online coverage.
What can this somewhat unappetizing incident and the subsequent back and forth between the aggrieved couple and Chipotle teach business owners? Here are three potential lessons: