"The company is a joke. You sent me a one-armed security guard."
The complaint, from a community association that had hired Florida Commercial Security Services to provide it with a security guard, led to the removal of Alberto Tarud-Saieh from an $8-an-hour security guard position. (Tarud-Saieh lost his right arm in a car accident.) The company failed to reassign him to another post, effectively terminating his employment.
His former employer is now learning a very important lesson, courtesy of a lawsuit brought by the Equal Employment Opportunity Commission: The customer isn't always right.