Every organization relies on individuals, each pulling his or her own weight (and then some) to achieve a shared success. The collective efforts of software engineers, Web designers, content writers, bloggers, editors, online Answers community moderators, marketing professionals, and other experts synergize into the comprehensive legal news and information portal that is FindLaw.com.
But despite the talented roster of professionals in our Sunnyvale office, only one -- Amit Rajwani, Systems Engineer for Thomson Reuters' Internal Technology Services -- has earned superhero status (though he doesn't wear a cape or, thankfully, tights). Simply put, nothing gets done without his technological wizardry and calm demeanor.
Rajwani would be the last person to brag about his ability to vanquish a dreaded "blue screen of death" or restore a crashed hard drive without breaking a sweat, but everyone else in the office was quick recognize his genuine superhuman powers.
Jonathan Pohl, a Sunnyvale-based product manager with Thomson Reuters business Elite, called Rajwani "an absolute godsend" for his ability to quickly tackle any technological challenge across the organization.
Pohl recalled life without Rajwani: "A computer issue, printer jam, or some other IT hang-up could mean wasted hours and a big headache. But now that Amit is around, I know that all I have to do is write an email or make a call and Amit will show up in no time, smiling and ready to fix my problem."
Software Engineer Emily Nishihara said he addresses every request with urgency: "Not just providing answers to specific questions but giving recommendations on which equipment to purchase, noting the cost effectiveness and popularity among other co-workers."
Additionally, anyone who has dealt with a stress-inducing computer issue that turned out to be something very simple, such as selecting the proper printer or plugging into the network, knows that Rajwani will not make you feel stupid. He understands how important this approach is to maintaining a harmonious worksite.
"I try to be calm and patient. I know some users don't have much experience with technology, so I explain the situation and deal with it from then on," Rajwani explained. "I also try to educate them about what the problem is and give them ways to trouble shoot the problem themselves."
And yet, despite his impressive maturity and professionalism, Rajwani graduated from San Jose State University just two years ago and started at FindLaw in 2011 (serving additional Thomson Reuters businesses). Lead Data Center Systems Engineer Dan Hart, who hired and has supervised Rajwani, said he always goes above and beyond, calling his work ethic and commitment "extraordinary."
"Most recently, I informed Amit of my last-minute trip to Eagan, and asked if there was any way he could get my new laptop built sooner," Hart explained. "He said this would be very difficult due to his very full plate, but despite this he was able to give me the laptop [within days]."
Rajwani may not be faster than a speeding bullet or more powerful than a locomotive, but he is a true superhero for those of us who rely on him each and every day.