Whether you work for a large firm or a small one, you're bound to encounter the bureaucracy in at least some of its glorious forms. At big firms, for instance, corporate policies limit innovation because every action has to performed according to a prearranged script, and deviations from that script are either not allowed or need to be approved by five levels of management.
On the other hand, at small firms, you're in charge of your life, but you're in more direct contact with the court system. Sometimes, it can be like pulling teeth to get an answer to a question or to get a problem solved.
How do you get what you want? Turns out it's all about collaboration and treating someone like a person.