When Jarrod Magan writes about the future of worker's compensation, he sounds more like a science-fiction writer: Software robots will respond to claimant's calls. Virtual assistants will process paperwork. Doctors, advocates, and patients will meet using personal avatars.
It's not like Magan is inventing the future; it's more like he's already been there. He says that current technologies are evolving and completely changing the administration of worker's compensation.
"Once thought to be cold and impersonal, technology is re-defining our expectations and how we view a quality customer experience," he says. "It is no surprise that new technologies are also reshaping workers' compensation as we know it."