For some reason, Anita Hansen wanted to go into a Hollister store. You know Hollister: the Abercombie & Fitch brand designed to make everyone think they're a hip surfer dude. Anyway, for some reason, Anita Hansen wanted to go into this place -- maybe to figure out what that smell was -- but she couldn't get in. Hansen is disabled, and says she couldn't get into the store because there are steps leading to its front entrance (Abercrombie wants you to think you're entering a hut or something). Even after she was let in through a side door, she couldn't move around the store because the pathways between display tables were too narrow.
Abercrombie made a few changes to the store's layout, but that silly entrance remained. As a result, Hansen filed an ADA complaint. After Abercrombie couldn't get her claim tossed out of court, Hansen then had the case certified as a class action.
The district court held that the ridiculous hut-stairs not only offended good taste, but violated Title III of the ADA, issuing an injunction requiring Abercrombie to modify Hollister stores' entrances.