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Virtual world, real scam. That's what a class action suit filed last month against game company Zynga and social networking giant Facebook says about gaming ads on Facebook. Lead plaintiff, Rebecca Swift, claims that she was fooled into accepting two special offers from advertisers to gain extra game credits for YoVille, one of the virtual world games developed by Zynga. Swift accepted the offers to aid her virtual world experience and was then hit with $200 worth of unauthorized paymentson her Visa. Her real one.
Filed in district court in San Francisco, the suit details how plaintiffs, to get to new gaming levels, sign up for the so-called "special offers." Some of those offers, such as an IQ test and green tea offer that Swift agreed to, automatically charge the game player. Game provider Zynga seems to be taking the issue seriously, but may not be doing enough to appease consumers who have already lost money. In a November 2nd post on his blog, Zynga CEO Mark Pincus acknowledged problems with "...'scammy' advertisers and the bad user experience they create. I agree...that some of these offers misrepresent and hurt our industry."Too little, too late?
In addition, last month Facebook temporarily suspended one of Zynga's new games, FishVille, while it investigated whether ads in the game violated the network's advertising guidelines. It seems both these actions indicate that the companies agree there is a real problem. Who actually may be responsible for it may take more time to sort out.
As the suit makes its way through the courts, it is best for consumers to be careful when looking at the special offers linked to social gaming on Facebook, MySpace and other sites. Although the Federal Trade Commission is charged with overseeing much of e-commerce, analyst Scott Steinberg tells USA Today that there is no governing body to specifically regulate the social-gaming industry, which puts the onus on developers to police themselves. "It comes down to a question of ethics." And at this time, the FTC is aware of the lawsuit but had no further comment.
This suit may well disappear quickly. Zynga is looking at a possible IPO sometime next year. A class action suit on the books could seriously effect the stock price, and that would be game over for company execs.