The company has received 90 reports of burn injuries caused by the malfunctioning coffee makers, Reuters reports. Seventeen of those injuries occurred in Canada, which is included in the recall issued jointly by the U.S. Consumer Product Safety Commission and Health Canada.
What are the facts behind this Keurig recall? Here are five things consumers should know:
Recalled units can be identified by serial number. The recalled brewers can be identified using the serial number printed on a white sticker on the bottom of the brewer. The recalled brewers have an identification number starting with 31. A full range of serial numbers included in the recall can be found at the CPSC website.
The recall includes nearly 7.2 million units. About 6.6. million units are being recalled in the United States, with an additional 564,000 in Canada. The products were sold online and at major retailers including Walmart, Target, Kohl's, and Kmart.
The injuries were caused by hot water escaping the brewer during use. The injuries that led to the recall were caused by hot water escaping the brewer during use. According to the recall notice on the Keurig website, the company has determined that this is more likely to occur when the system is used to brew more than two cups in quick succession. The company recommends that users avoid brewing more than two cups in succession until the unit can be repaired, and that users maintain an arm's length distance from the machine during the brewing process.
Keurig is providing a free repair kit. Consumers with a recalled brewer can obtain a free repair kit by contacting Keurig. Consumers can call the company toll-free at (844) 255-7886 or email firstname.lastname@example.org.
Learn more about your legal rights for injuries caused by defective products at FindLaw's section on Product Liability.