Common Law - The FindLaw Consumer Protection Law Blog


In the wake of the 2007-08 financial crisis, Congress created the Consumer Financial Protection Bureau, an agency tasked with protecting consumer rights when dealing with banks, credit unions, debt collectors, mortgage servicers, payday lenders, securities firms, and other financial institutions.

Part of the CFPB's mission is taking, compiling, and tracking consumer complaints in a massive database, a database that, as of this writing, remains publicly viewable, searchable, and even downloadable. But interim CFPB head Mick Mulvaney has indicated the agency may shut down public access to the complaint database.

There is nothing sacred to scam artists. From summer jobs and jury duty, to grandparents and puppies, scammers will use anything to separate you from your money. And now they're targeting 9/11 survivors.

After prompting from prominent U.S. senators and congresspeople, the Federal Communications Commission is now warning New Yorkers that scammers are using the September 11th Victim Compensation Fund in an attempt to con consumers.

None of us want to waste food. But one restaurant may have taken that good intention a bit too far when it used uneaten rice from a dine-in customer and sent it out on a delivery order. The man who received the recycled rice is now suing the restaurant owner, claiming he violated food sanitation laws.

Besides the ick factor of receiving re-used food, is it actually illegal?

Uber Sued by for Sending Unsolicited Text Messages

Have you ever been dumped, but then your ex keeps texting you? Or maybe you asked someone out, they said no, but they're texting you anyway. It's weird. And annoying. In a pair of class action lawsuits filed in Florida, Uber is the ex, and former drivers are crying foul.

LendingClub Sued for Misleading Customers About 'No Hidden Fees'

Picking the right lender, taking out loans, and trying to make your monthly payments is stressful enough. You shouldn't have to deal with unanticipated or dubious charges on top of all that, especially when the lending institution specifically states that you won't be charged those fees. In a rather satisfying turn of events, the FTC is targeting one such institution for doing just that, alleging the LendingClub misled customers with its "No Hidden Fees" claims.

It's almost May, meaning that many high school and college students are tracking down summer employment. And if you haven't found your summer job yet, you might be feeling a little desperate. But don't let that desperation cloud your better judgment. Scammers are looking to take advantage of online job seekers, especially via Google Hangout interviews.

The summer job scam, in one form or another, has been around for a few years, so here are a few tips and tricks to make sure you don't get scammed this summer.

Not everyone loves Facebook's suggestions when it comes to tagging people in photos. On top of that, those suggestions may be illegal. That's what we learned from a recent ruling in a class action lawsuit filed against Facebook over its use of facial recognition.

A federal judge in California allowed the lawsuit to proceed, ruling that Facebook may have violated an Illinois law limiting the collection of biometric information, but limited the potential class of plaintiffs at the same time. Here's a look.

After an uncontained engine failure aboard Southwest Airlines Flight 1380 on Tuesday, pilot Tammie Jo Shults, one of the first female fighter pilots in the U.S. Navy, calmly guided the crippled aircraft to a relatively safe landing. Although one passenger was killed during the flight, Shults averted what could've been a deadlier catastrophe.

Still, where there are injuries aboard an aircraft, lawsuits are certain to follow. Here are some of the legal considerations following the Southwest accident.

Nestle's Bottled Water Filled With Microplastics, Lawsuit Claims 

When it comes to healthy living, weight loss, getting in shape, and the like, we're constantly being told to drink more water. But what if even your water isn't good for you?

A class action lawsuit filed against Nestle claims that the company engaged in deceptive marketing because their bottled water, Pure Life, is not so pure and contains microplastics, according to a recent study.

It's a pretty common assumption: you walk into a fast food establishment, see combo meals on the menu, and assume that the meal is less expensive than buying each of the items individually. After all, that's why they're called "value meals," right? But our parents have all told us what happens when you assume, and it's apparently common knowledge that McDonald's Extra Value Meals actually cost more than the individually priced items.

But that didn't stop one Illinois woman from suing McDonald's, claiming the chain is tricking customers into paying more for food they could have bought at a lower cost, in violation of state consumer fraud statutes. But a federal judge disagreed. Here's why: