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Margaret Omanska Shows How FindLaw Cares About Our Visitors

By Andrew Chow, Esq. on May 14, 2013 4:02 PM

Have you clicked on FindLaw's Lawyer Directory lately? Or perhaps you've joined a discussion in our FindLaw Answers community forum, or even took the time to let us know about a typo on one of our millions of pages of content.

If so, you know that FindLaw.com is as dynamic and responsive to user feedback as websites can get. And it's thanks to software engineers like Margaret Omanska who make it all happen.

"I've been here 13 years, and the people are still fantastic," Omanska said about her tenure at FindLaw. "You feel like people really care."

Omanska, a native of Poland, arrived in Silicon Valley with her husband, who also works in the tech industry. She joined FindLaw just as the Lawyer Directory was getting off the ground.

"When we released it, it was pretty basic," Omanska said. But that's changed over the years as Internet users changed their habits and expectations.

For example, law firm directory listings are now often accompanied by pictures, maps, and even video clips; lawyers can also make changes to their own profiles.

As with the Lawyer Directory, engineers like Omanska are also constantly tweaking other parts of FindLaw.com. Some changes are visible, like fixing a broken link or a spelling error (one time, a reader even sent a "thank you" email for fixing an error so quickly, Omanska recalls).

Other changes are totally behind-the-scenes, such as upgrading our website's content-management set-up. But it's all done with one simple goal in mind: to better dish out the great content which garners 5.5 million visits each month.

So if you notice something on FindLaw.com that you think needs fixing, or at least needs our engineers' attention, be sure to let us know. "We can solve it in an hour, maybe less," Omanska said, "because we are that kind of company -- we care."

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