Technologist - The FindLaw Legal Technology Blog

Does Your Law Practice Need a Chatbot?

For lawyers across the country reading about all the successes that legal chatbot makers have found, the question seems only natural: Would your law practice benefit from a chatbot?

While the legal tech industry has only just scratched the surface of what a legal chatbot can do, they've already proven to be incredibly useful in more than a few different areas of law.

If you're considering getting, downloading, or creating, a chatbot for your law firm, Lawyerist's guide is a great place to start, as it can help walk you through the various different kinds of chatbot implementations. But before you even get started, you need to figure out what you want your chatbot's purpose to be. Below, you can see the three most common uses for legal chatbots.

1. Marketing

You know those annoying pop-ups on websites that ask if you want to chat, or have any questions? Most of the time, those are rudimentary chatbots that will try to get a website user talking so that it can route the conversation to the appropriate channel for converting the user to a paying client. Depending the volume of potential clients and your web-traffic, these intake chatbots can be incredibly helpful at converting viewers to callers.

2. Client Management

If you have a high-volume practice and your client base is web-savvy, implementing a chatbot could be a great way of helping your clients get answers to simple questions, like when court dates are scheduled, what tasks are left to complete in their case, or even when they can get an appointment with you. Chatbots can also help with gathering information from new clients.

3. Access to Justice?

The promise of chatbots to increase the general public's ability to access justice is already being realized. It is both a challenge and an opportunity.

In fact, many lawyers and law firms are seeing new legal tech, including chatbots, as a new way to monetize the practice of law while improving access to justice. Using chatbots and automation, in theory, should bring down the costs of legal services to the point where the average joe might actually be able to afford it.

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